Department RetailersDepartment retailers carry a large and deep assortment of products. The main difference with these stores and most mass retail stores is that they offer very good customer service. They display their merchandise in separated departments. These retailers have suffered a drop in sales due to discount stores and some off the mall retailers such as Kohls and Marshalls. Due to this increased competition, they have altered their merchandising mix and improved their customer service. They are also known to have the latest trend in fashion merchandise.
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